MID-AMERICA INTERGOVERNMENTAL AUDIT FORUM (MAMIAF)

MAMIAF/Winter Meeting, Kansas City, MO Ken Miller Founder Change and Innovation Agency 8603 N. Sycamore Avenue Kansas City, Missouri 64157 Telephone: (573) 353-7150 Email: ken@changeagents.infoWebsite: http://www.changeagents.info/ Ken Miller is the founder of the Change and Innovation Agency, a firm dedicated to helping its clients radically improve their operations. Ken was named one of the country’s top change agents by Fast Company Magazine (by a judging panel that included Tom Peters). He has worked with amazing people in tough environments to tackle the big issues like: • How can we best organize the resources of a community to fight poverty? How can we overcome the barriers that prevent most inner city kids from going to college? Where’s my tax refund? How do we make a child abuse hotline as responsive and reliable as 911? How can we get union workers in psychiatric facilities to say “Thank God it’s Monday” How can we bring the radical improvements of manufacturing to the 85 percent of the workforce that doesn’t make widgets? Why is this DMV line so brutally long? As Deputy Director of the Missouri Department of Revenue, he led the effort to transform a government agency responsible for collecting taxes and licensing cars and drivers into a State Quality Award winner – one of only a handful of government agencies in the country to receive such a distinction. In the three years he was there, they reduced the time to ...