EXECUTIVE SUMMARY - EGBA STANDARDS BENCHMARK STUDY

EGBA Standards benchmark study Overview I. EGBA AND RESPONSIBLE GAMING 2 II. OBJECTIVE OF BENCHMARK STUDY 2 III. METHODOLOGY 3 IV. GENERAL FINDINGS 4 1. PRACTICES MATCHING OR EXCEEDING MONOPOLY PRACTICES 4 1) RESPONSIBLE GAMING INFORMATION AND TOOLS 5 2) LINK TO ASSIST PROBLEM GAMBLERS 5 3) FILTERING PROGRAMS 5 4) DISPUTE RESOLUTION MECHANISM 5 5) ANNUAL COMPLIANCE AUDIT 6 2. PRACTICES SUBJECT TO POSSIBLE IMPROVEMENTS 6 6) ACCOUNT HISTORY 6 7) INACTIVE ACCOUNTS 6 8) ID AND AGE VERIFICATION 7 3. PRACTICES WHICH COULD NOT BE BENCHMARKED DUE TO INSUFFICIENT INFORMATION 7 4. INAPPLICABLE PRACTICES WHICH COULD NOT BE BENCHMARKED 8 5. EGBA CONCLUSIONS 8 1) EGBA CHALLENGES AND PRIORITIES 8 2) LEGAL AND REGULATORY IMPACT OF THE FINDINGS 9 V. ANNEX 10 6. TABLE 1 10 1 7. TABLE 2 11 I. EGBA and responsible gaming The European Gaming and Betting Association (“EGBA”) has always sought to promote consistent and comprehensive standards in relation to responsible gaming in the European online gaming industry. A key objective of the association is to ensure that its members operate and constantly seek to promote cross-border online gaming and betting activities in a highly responsible, secure and safe environment. EGBA members are already committed to stringent legally binding regulations, controls and comprehensive licensing requirements imposed by their EU licensing jurisdictions. In addition, EGBA members have developed and ...