Comment Table final 008 009

stComments on the 1 draft of FSC’s procedures for addressing complaints and formal complaints in the FSC Accreditation Program (FSC-PRO-01-008 V1-0 and FSC-PRO-01-009 V1-0) From Item Element Comments FSC Response Gregory Weber PRO-01-008 V1-0 5.1.3.1 (c) Suggest pluralizing “the issue” in phrase “summary of the issue.” There will Modified in the final draft D1-0 EN likely be multiple issues Summary of “Issue” Gregory Weber Completeness of 5.1.3.1 (d) Suggest adding “each element or aspect” after “evidence to support” and Included in the final draft Complaint before “the complaint”; otherwise, a complainant may only supply evidence in support of part of a complaint and believe that it has complied with the filing requirements Gregory Weber Evidence to support 5.1.3.1 (d) I assume that people are going to be able to include as “documents” video Included in the final draft the complaint files, sound files, and image files, in addition to scanned documents and electronic documents. Developing these files will be a huge challenge in many parts of the developing world. Uploading these materials through a web site will also require bandwidth that is not generally available in many parts of the developing world. At a minimum, some provision should be given for allowing submission of “hard copies” in lieu of electronic copies of some materials. Gregory Weber Informal Resolution 5.1.5 Each staff member should be trained in listening, communications and ...